Matrix open necklace

Orders placed from Saturday to Thursday will be delivered within 2 to 4 working days. No deliveries are made on weekends or public holidays.

2 hour delivery: For orders placed between 8am and 6pm in Riyadh.
Same day delivery: For orders placed before 6pm in Riyadh and before 1pm in Jeddah, Al Khobar and Dammam.
Next day delivery: Available in Riyadh, Jeddah, Khobar and Dammam.
Standard delivery: 2-4 working days.

Swarovski is unable to deliver to PO boxes or APO/FPO addresses.

You may return ordered items within 30 days on full-priced items and 7 days on sale items from receipt of your order, terms and conditions apply (with the exception of Gift Cards and customised products).

Swarovski crystal is a delicate material that must be handled with special care. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage:

Jewellery & Watches:
Store your jewellery individually in the original packaging or a soft pouch to avoid damage.
Polish your jewellery frequently with a lint-free cloth to maintain its original sparkling condition.
Our recommendation is to always place the jewellery on last, as a finishing touch to an outfit.
Don’t forget to remove your Swarovski jewellery before washing your hands, swimming, or using products such as perfume, hairspray, soap, or lotion. Such products may harm the metal, cause discoloration, or cause a loss of crystal brilliance.
Avoid contact that may scratch or chip the crystal.

Crystal Creations & Home:
Polish your product carefully with a soft, lint-free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water. Dry with a soft, lint-free cloth to maximize brilliance. Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.

Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.

Add an elegant greeting card with a personalised message inside (limited to one greeting card per order).

For the ultimate finishing touch, add a premium Swarovski gift bag.
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.