1. Privacy and Security

We respect the privacy of all of our users and are committed to protecting information collected through the Website. Personal information about you may be collected in several ways when you use the Website or any Services. We provide this statement and our Cookies Policy ("Privacy Policy") to help you to understand what we may do with any personal information that we obtain from you. By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. This Privacy Policy does not govern our collection or use of data about you through channels other than the Website. Please exit the Website immediately if you do not accept this Privacy Policy or are accessing the Website in a country or other territory where use of the Website is not permitted. The Website collects certain information when you interact with it, for example, the Website may collect "Personal Information", which is data that can be used to identify an individual. The Website may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:

  • Information that you provide by filling out forms on the Website, including when you register, subscribe to any Services including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion, complete a survey or report a problem with the Website;
  • Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Website if you are not of a legal age to purchase products offered for sale on the Website;
  • Any information you may provide when you contact us or send us a correspondence;
  • Details of any transactions you carry out through the Website, including the placement of any orders by you; and
  • Details of your visits to the Website including, but not limited to, your computer's IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.

By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold Personal Information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) to allow us to process your orders and payment, let you know the status of your order, manage your account and to serve your requests in general. We may also obtain information as a result of authentication or identity checks. Your telephone number may be given to our courier for delivery services. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Personal Information may also be shared with other trading divisions within our group.

We will disclose your personal information as reasonably required for the process of your request/purchase; such as but not limited to, providing your address to a shipping or delivery company or submitting your information to a banking institution and/or to our online payment gateway service provider to get approval for your transaction. Please be aware that if we are requested by any regulatory or government authority investigating any suspected activity to provide your Personal Information, we will be entitled to do so.

We may also use your Personal Information to send you our newsletters as well as details of our products, special offers or promotional offers that may be of interest to you, and may also pass your Personal Information onto our carefully selected business partners or to our affiliated companies to enable them to send you information which may be of interest to you.

If you do not want to receive such information, you can just click on the “UNSUBSCRIBE” link in our emails, or set up your preferences in your My Account section or simply contact our Customer Service and they will assist you in this respect.

We may use Personal Information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can improve the Website design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and you always have the choice of opting out via our Customer Service.

From time to time we may disclose Personal Information:

  • To our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other third party service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;
  • To any prospective seller or buyer of Swarovski’s business or assets;
  • If we are under a duty to disclose or share your personal data in order to enforce or apply the Terms and Conditions and other agreements, to permit us to pursue available remedies or limit the damages that we may sustain, or protect the rights, property, safety or security of Swarovski, our employees, agents, contractors, customers, the visitors of the Website or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

You can access and review your personal information in the My Account section of the Website.

If your Personal Information changes in any way or is incorrectly presented on the Website you should immediately update or correct your Personal Information (as applicable) by accessing the My Account section on the Website or, alternatively, by contacting our Customer Service.

Please note that we shall retain your Personal Information during and following the end of your use of the Website as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.

We cannot guarantee the security of nor accept any liability for any of the information you submit to us.

If you require further information, please contact our Customer Service.

 

2. Cookies Policy

Swarovski uses cookies and tracks IP addresses so we can improve our Services and enhance your Swarovski experience.

Cookies are data files a website can send to your computer's browser for record-keeping purposes. We use cookies to help us to gather and store information about visitors to our Website which helps us and to make our Website more user friendly, and to give you a better experience when you return to the Website. Most web browsers automatically accept cookies. Cookies can be disabled or purged from your browser at any time if you so choose. You can find information specific to your browser under the “help” menu. Swarovski cannot guarantee the proper functioning of the Website if you choose to disable your cookies. However, your visit to our Website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you allow us to use them.

We may use information from cookies for the following purposes:

  • Traffic monitoring, for example, the IP address from which you access the Website, the type of browser and operating system used to access the Website, the date and time of your access to the Website, the pages you visit, and the Internet address of the website from which you accessed our Website;
  • To recognize repeat visitors for statistical/analytical purposes; or
  • Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:

  • To customize or personalize your experience of the Website, for example, so that we can greet you by name;
  • For transactional purposes, such as credit/debit card sales; or
  • To monitor your use of the Website in order to make our communications with you as relevant as possible, for example, by sending you email communications relevant to the parts of the Website that you visit most often or by letting you know about features of the Website that you have not accessed previously.

We may compile and report to third parties (such as advertisers) statistics about our users in terms of numbers, traffic patterns and related site information.

 

3. Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics also uses “cookies”, to help us analyse how users use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymise the last octet of the IP address. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.

Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for Website operators and providing us with other services relating to Website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this Website.

This Privacy Policy is incorporated into, and part of, the Terms and Conditions, which govern your use of the Website. We will use your information only for the purposes set out above.

This Privacy Policy is reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will prevail.

We reserve the right to modify this Privacy Policy at any time without notice to you. Any modifications of this Privacy Policy will be effective once published on our Website. Your continued use of the Website (or any of our other websites) following such change shall signify your agreement to be bound by the modified Privacy Policy. Please read the Privacy Policy and check back often. If you do not agree to any change to the Privacy Policy, then you must immediately stop using the Website.